FREQUENTLY ASKED QUESTIONS

Oversized Fit: Choose your normal size if you like an oversized fit. Prefer no oversized fit? Then choose one size smaller.

Regular Fit: Choose your regular size if you like a regular fit. Prefer an oversized fit? Then choose one size bigger.

Check the size chart on the product page if in doubt.

In most cases, you will receive your order confirmation e-mail within 2 hours.

Still haven't received anything after 2 hours? Check your spam folder or check in your account if your order is listed there. Please contact our customer service team if you have any queries.

How sorry to hear you received a damaged item!

To help you as best and quickly as possible, we ask you to contact our customer service team so we can look into the best solution.

Be sure to leave your email address with the correct size of the sold-out item.

This will keep you informed when the product is back in stock!

Once we have received and processed your return package, you will receive a refund or an adjusted Klarna invoice within 14 days.
Still haven't received a message after 14 days?

Please contact our customer service team so we can check what went wrong. If you have paid with Klarna, we recommend pausing your payment. You do not yet have to pay for the returned order.

Sorry, but you can't combine orders right now since we've moved away from using packing slips.

Send an email to samenwerkingen@sizzthebrand.nl and we will review and respond to your request as soon as possible!

Currently, we do not offer an option for picking up your order.

No, it is not possible to combine discount codes with items on sale.

Still need help?

If so, contact our customer service team and we will try to respond within 24 hours on working days.

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